At Lorna Jane we love to offer our great products at great prices. The savings on our sale prices is compared against our original full retail price that is applied to our product when it was first introduced. It is our reference price for you to compare price savings. As our sale prices can change from time to time, this means when a sale ends, the price may revert back to another sale price as opposed to the original full price. We always stipulate the savings on all sales from our original full retail price. This means the full retail price might not be the price that was offered before the current sale price. Products may also have been on sale for longer than the period at the previous price.

Crossed out price is the original full price. It may not be the price offered immediately before as previous markdowns may have applied. Markdowns may continue for longer than the previous price.

Currency Used

The nominated currency used for all transactions on www.lornajane.sg is Singapore Dollars (SGD$) and all prices are exclusive of Goods and Services Tax. As all goods ordered on www.lornajane.sg are exported, please note you may be liable for duties and taxes that apply in your destination country. Lorna Jane will pay import taxes on orders over the value of $400SGD with delivery address in Singapore.

Singapore

Orders with a Singapore delivery address are sent via Australia Post International & DHL for a charge of $16.95 per parcel. You can generally expect to receive your parcel within 3 to 7 business days from dispatch. Lorna Jane will pay import taxes on orders over $400.00 SGD with a delivery address in Singapore.

International Shipping

All orders with a delivery location outside of Singapore will be sent via Australia Post or DHL. You can generally expect to receive your parcel within 3 to 7 business days from dispatch.

Shipping charges are as stated below:

Hong Kong China, Indonesia, Japan, Malaysia, Taiwan and Thailand - $20 Canada, Macau, Philippines and Vietnam - $30

Brunei Darussalam, India, United Arab Emirates, United Kingdom, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden and Switzerland - $35

Bahrain, Kuwait, Lebanon, Maldives, Qatar, Saudi Arabia, Seychelles, South Korea and Sri Lanka - $50

Armenia, Romania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Poland, Portugal and South Africa - $55

Ukraine - $95

Ensure A Safe Delivery

Please do include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. Risk in the goods you purchase pass to you on the date and time of delivery of the goods to the delivery address provided in your order. Lorna Jane will not take responsibility if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving goods unattended in these circumstances is borne by you.

Delivery Times

Lorna Jane uses third party delivery services such as Australia Post or DHL couriers. This means delivery times after dispatch are subject to those third party services which are outside our control. All delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

Order Communication

Once an order has been placed you will receive an order confirmation email. Once your order has been dispatched you will receive an emailed invoice followed by an email containing tracking information. Once an order has been placed you cannot amend or cancel your order. Once an order has been placed you cannot change the payment method used to place that order. Any changes must be completed upon delivery by following our Return Policy.

Full Price & Full Price On Promotion

If you decide to change your mind, all purchases between the 1st of November & the 25th of December 2023 are available for an Exchange, Gift Card (1-year expiry) or Refund until the 31st of January 2024. It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return.

Sale

If you decide to change your mind, all purchases between the 1st of November & the 25th of December 2023 are available for an Exchange or Gift Card (1-year expiry) until the 31st of January 2024. It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return.

Final Sale

Item(s) marked with a Final Sale tag must be returned to our Online Warehouse within 14 days of receiving to be eligible for a Lorna Jane Gift Card (1-year expiry). No change of mind Exchanges or Refunds on Final Sale.

How to Return

 

STEP 1

Please download a copy of our Returns form HERE to fill in and include inside your parcel.

 

 

STEP 2

Purchase a returns label via your local courier to put on the outside of your parcel.

 

 

STEP 3

Package your return to take to your local post office or post box.

Returns Address

Return via Post Terms and Conditions

We recommend that you return items using a trackable postage method. Lorna Jane will not be held liable for parcels lost in transit. Please allow two weeks for your parcel to be returned to us by courier. Once we receive your return parcel back to our Online Store, your request will be processed within 14 days where you will be sent an email confirmation. Please note that the cost to return items to our Online store is at the customer’s expense.

Our Performance Promise

Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback. However, if something is not quite right, as our customer you have automatic guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is that our Activewear is of acceptable quality. A product is considered faulty or not of acceptable quality if it does not work, or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.

Specifics

Refunds, gift card or exchanges will not be provided for change of mind for any personal care or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene seal is still intact and at the discretion of the Lorna Jane staff member.

Return of Gift With Purchase

All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a change of mind return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

External Stockists

Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.